PreLicenseTraining FAQs

Our two California courses covering ethics include this new training requirement.

At this time, you will need to:

1. Download, fill out, and send back the PDF to the California Department of Insurance (DOI).
2. The PDF and instructions are linked inside the course on the anti-fraud training page.

This also applies to:

• The California 52-hour Prelicense Training
• The Code and Ethics Course

Both include the anti-fraud training requirement and require the same process.

We offer both:

• 👉 Combos and packages of Continuing Education courses
• 👉 Individual courses to fulfill all your CE insurance requirements

When browsing packages, click the “VIEW Available Courses” button to see a full list of included courses you can choose from.

We report CE course completions to the DOI every night, Monday–Friday.

Important Notes:

• You must complete the course before the hours can be reported.
• If you finish a course late at night, your hours will be reported the next day.
• It may take a couple of business days for your hours to appear in the DOI database.

Credit Timing Example:
If you complete a course on March 31, 2025, and the DOI records it on April 2, 2025, you’ll still receive credit as of March 31, 2025 (your actual completion date).

You can check your California license status here:

👉 https://cdicloud.insurance.ca.gov/cal

Instructions:

1. Click License Number (if you know it) or choose Individual Name Search.
2. Once you find your record, click on the row or license number.
3. Click the blue "Continuing Education" button to view:
• o CE hours required
• o Hours already applied
• o Hours still needed to renew

📌 Note: The page will show how many CE hours are required. Based on your license type, you can select any approved courses to meet the California DOI requirements.

Yes. We use SSL (Secure Socket Layer) — an industry-standard encryption protocol — to ensure your data is secure and private during both transfer and storage.

Please refer to our full policy here:

👉 https://prelicensetraining.com/page/terms-conditions

You may use:

• Any major credit card
• Bank/debit card (with a credit card logo)
• Check or money order

Mail checks/money orders to:
PreLicenseTraining.com
Attn: Registration Department
6761 N Willow Suite 101
Fresno, CA 93710

📌 Be sure to include your name, email, and phone number.
⚠️ Access may be delayed until your check clears.

The One Hour Anti-Fraud Training is a required component of the following prelicense courses:

• The 52-hour California Prelicense Training
• The California Code and Ethics course

To complete this requirement:

1. Navigate to the Anti-Fraud Training page inside your course.
2. Download the linked PDF form.
3. Fill it out and submit it to the California Department of Insurance (DOI), following the instructions in the form.

Completion of this step is required in addition to the online course content.

No. Reading the hard-copy book does not satisfy the Department of Insurance (DOI) training requirements.

To receive a certificate:

• You must enroll in the online course and complete the minimum required hours.
• The hard-copy book is optional and not required to complete the course.

Nope! Our courses are completely self-paced.

• You can log in and out anytime, from any device.
• Your progress is saved automatically.
• Whether you complete it in one weekend or over several weeks, the system tracks your hours.

📌 If your access time expires, you can purchase an extension directly from your dashboard, next to the course login.

No. You do not need to be sponsored by an insurance company to take this course or sit for the state exam.

However:

• After passing the exam, your license will remain inactive until an insurance company submits an appointment to the California Department of Insurance (DOI) on your behalf.

Not by default. You will have access to a virtual textbook for 90 days.

If you’d prefer a printed version, you can purchase a hard-copy book separately.

📌 Note: Time spent reading the hard-copy book does not count toward your DOI-required study hours.

Yes. Certificates expire 3 years from the date of course completion.

If you do not pass the licensing exam within that time, you will need to retake the training and earn a new certificate.

A new law went into effect on January 1, 2007 that allows online courses for the required insurance prelicensing.

The Department of Insurance (DOI) approved our courses on January 2, 2007. In fact, we were the first company approved in California for online insurance prelicensing.

To verify that we offer approved courses:

• Contact the California DOI and provide them with our Provider #123523
• Or search for approved providers and courses directly on the DOI website

Yes — if your license and certificate of completion have both expired, you will need to take the course again.

A new certificate is required in order to sit for the California state exam.

However:

• If your certificate of completion is still valid (within 3 years), you may take the exam without redoing the coursework.

📌 Certificates of completion are valid for 3 years from the date you finish the course.

You’ll need to check directly with the California Department of Insurance (DOI) to determine your specific requirements.

Some states do not require prelicensing education, so even if you’re already licensed elsewhere, you may be required to complete the full 52-hour California course.

📌 Contact the DOI:
Website: www.insurance.ca.gov
Phone: 800-967-9331

Yes — with a few conditions:

• You may go backward at any time for review.
• You may move forward through the course one section at a time, in order.
• Once you've entered a section, you may return to it freely.

You must complete each chapter in sequential order. Skipping ahead is not allowed until the previous chapter is completed.

There is no specific time requirement per section, so you may move as quickly or slowly as you wish within each part.

📌 If you reach the end of your course without satisfying the total time requirement:

• You will be shown a time report listing how much time you've spent in each section and how much is still needed.
• You can complete your remaining time in any part of the course.

No. For security and copyright reasons, we do not allow printing or copying of our copyrighted course material.

However:

• You may purchase a hard-copy version of the book.
• This lets you study when you're away from your computer.

📌 Keep in mind: Only time spent inside the online course counts toward your required training hours — not time spent reading the physical book.

Yes — you can register for and complete multiple courses at once.

For example:

• You may sign up for both Property & Casualty and Life Agent courses.

However:

• You may only log into one course at a time.
• You cannot have multiple courses open at once to earn simultaneous credit.

📌 If you attempt to gain time credit from running more than one course at the same time:

• We reserve the right to remove time from your account
• In extreme cases, your account may be suspended

Yes. PSI (Professional Services Industries) Exam Center offers both remote and in-person testing options for the California State Insurance Exam.

📌 You must contact PSI Exams directly to confirm whether you qualify for the remote exam option.

Visit the California DOI for details on fingerprint requirements:

👉 Fingerprint Requirements – California DOI

Review the California Department of Insurance’s official Background Check FAQ page here:

📝 Background Check FAQs – California DOI

📝 Exam Structure by Course:

• 52-hour and 40-hour courses: 150 multiple-choice questions
• Limited Lines Auto & Personal Lines: 60 multiple-choice questions
• Life-Only and Accident & Health: 75 multiple-choice questions

✅ Passing Score: You must score at least 60% to pass the exam.

🔁 Retake Rules:

1. 1st Attempt: No waiting period
2. 2nd Attempt: No waiting period
3. 3rd Attempt: 30-day waiting period
4. 4th Attempt: No waiting period
5. 5th Attempt: 60-day waiting period
6. 6th+ Attempt: No waiting period unless otherwise notified

📌 Additional Rules: (Section 2182)

• If you fail or miss the exam twice → wait 30 days
• Fail or miss two more times → wait 60 days

❌ Failure to Appear: If you miss your exam without canceling, it counts as a failed attempt.

1. Print your certificate (it's free after completing the course)
2. Bring it with you to the PSI Testing Center
3. Schedule your state exam through the PSI site (link on our homepage)

📌 Keep a copy for your records.

You’ll be able to print your Certificate of Completion when you finish your course.

We also notify the Department of Insurance (DOI) or Sircon on your behalf.

You must then schedule your state exam directly with PSI (link on homepage).

You can reprint your certificate for free as long as your course access is active.

If your access has expired:

• Purchase the Certificate Unlock
• Unlock works across all current & future PreLicenseTraining.com prelicense courses

📌 Unlocking does not extend the certificate’s 3-year validity.

If your course access is active: print instantly upon completion.

If expired: purchase Certificate Unlock to regain access and download your certificate again.

👉 Log in to purchase